Careers

Reports to:

Director of Dental Services

Status:

Full-time, Monday through Friday, occasional nights

Job Summary:

Community Smiles Dental (CSD) is seeking an energetic and compassionate team-oriented Clinical Manager to join our team and lead our Menomonee Falls location. Our Clinical Managers play an important role in the day-to-day operations of our clinics: they provide important operational leadership to lead our clinical teams each day in providing high quality and compassionate patient care. FLSA Classification: Exempt

Duties & Responsibilities

• Supports mission, vision and core values of Community Smiles Dental through leading the clinic team to strive for operational excellence while prioritizing our mission and patient care.
• Maintains strong and positive working and interpersonal relationships with all employed at Community Smiles Dental including interns, externs and volunteers.
• Collaborate with CSD’s Leadership team to build a highly inclusive culture where team members can thrive and represent CSD’s core values to the best of their ability.
• Understands and is able to comply with all employment policies and procedures defined Community Smiles Dental.
• Performs duties and responsibilities under the following major responsibility areas: leadership, clinic operations and patient care, compliance and administration

 

In the area of leadership:

• Collaborates with clinic leadership team to develop and execute operational goals and strategic plan initiatives in the areas of clinics and programs.
• Reviews and reports production results and earned revenue to the CSD
• Leadership Team on a monthly basis.
• Coaches individual clinic staff as needed to ensure earned revenue goals are achieved.
• Partners with the clinic leadership team to organize and lead monthly team meetings.
• Leads individual and team professional development by providing challenging individual assignments and identifying/planning team training opportunities with external experts or partner agencies.
• Partners with human resources to oversee all management functions related to CSD clinical teams such as team culture and recognition, performance
• assessment, annual reviews, recruiting and onboarding new team members and professional development.
• Partner with finance and operations teams to support budget creation price and manage expenses against annual operational budget in the areas of staff recognition and development, dental equipment, dental supplies and materials, information technology, office supplies and equipment

 

In the area of clinic operations and patient care: 

• Oversees patient care that is community health and public health focused including patient experience, scheduling, waitlists, case management and
• referrals for patients of the clinic.
• Audits Dentrix to ensure patient scheduling, chart notes, and procedures are completed as intended.
• Leads effective teamwork through communication in the form of daily huddles, one on one meetings, department team meetings and across clinic sites with peer Clinical Managers.
• Manages team scheduling and time off requests for the clinic in collaboration with peer Clinical Managers in accordance with clinic budget guidelines.
• Works with the Programs and Operations Manager to help execute outreach programs and community engagement both within the clinic setting and out in the community.
• Coordinates volunteer onboarding and scheduling for volunteer dentists and hygienists.
• Coordinates onboarding and scheduling for Marquette, MATC and WCTC student learners.
• In the area of compliance and administration:
• Serves as OSHA and HIPAA compliance manager for the clinic and coaches team when necessary to ensure OSHA and HIPAA compliance.
• Serves as Safety Manager/Safety Incident Lead for the clinic ensuring proper documentation of safety incidents( ie exposure, CPS, accidents etc) and follow up is completed as needed.
• Maintains up-to-date provider files by gathering license and regulatory training documentation in partnership with HR and Billing Coordinator.
• Coordinates and communicates with any outside vendors needing to visit/service the clinic (equipment repair, cleaning crew) etc.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions for the position. 

Minimum Requirements 

•  Completion of a college-level dental assisting or dental hygiene program or bachelor’s degree in dental hygiene, human resources, communication, nonprofit management or related field
• A minimum of three years of dental clinical experience
• A minimum of three years of previous clinical manager, office manager or team lead experience
• Proficient in Dentrix software and/or equivalent dental electronic health software
• A minimum one years experience using Google Suite or Microsoft Office

 

Preferred Requirements 

•  Registered Dental Hygienist in the State of Wisconsin
•  A minimum of one year experience in a related, community-based or nonprofit clinical manag role
• Ability to effectively communicate verbally in Spanish with patients and families including the use of dental terminology

 

Other Knowledge, Skills and Abilities 

• Ability to understand, demonstrate and support the mission, vision and core values of Community Smiles Dental.
• Excellent oral and written interpersonal communication skills.
• Ability to work with diverse populations.
• Ability to make informed decisions considering both short term and long term implications.
• Ability to problem-solve and to be solutions-focused.
• Ability to work independently with minimal supervision and instruction.
• Ability to contribute to the priorities and needs of the team.
• Ability to maintain confidentiality in regards to patient sensitive and protected information
• Ability to follow safety protocols including infection control standards.
• Ability to effectively prioritize and multi-task throughout the day.
• Ability to meet the work hours and schedules of the position.

 

• Ability to work wearing multiple layers of PPE for extended periods of the work day.
• Ability to work with a computer and frequently look at computer monitors throughout the day.
• Ability to sit and/or stand for long periods throughout the clinic day.
• Ability to occasionally lift and/or slide 10-20lbs at a time.
• Ability to work in an environment with frequent moderate to high noise levels.
• Ability to work in close proximity with other team members and patients.
• Ability to effectively respond to varying situations using logical reasoning and decision making throughout the clinic day.
• Ability to perform repetitive hand and wrist motions to accomplish small motor skills.

Reports to:

Clinical Manager

Status:

Full-time and Part-time positions available, Permanent

Job Summary:

Community Smiles Dental (CSD) is seeking an energetic and compassionate team-oriented dentist to join our team and support our Waukesha and Menomonee Falls locations. Our dentists play an important role in patient care: they primarily work collaboratively with our dental assistants to provide compassionate and high quality dental care to all of our patients. Our dentists are an integral part of our clinic team helping lead our team to provide the most treatment we can within our daily schedule and working as a team to do it!

Duties & Responsibilities

• Supports mission, vision and core values of Community Smiles Dental emphasizing patient education and early prevention through clinical work.
• Maintains strong and positive working and interpersonal relationships with all employed at Community Smiles Dental including interns, externs and volunteers.
• Understands and is able to comply with all employment policies and procedures defined by Community Smiles Dental.
• Performs duties and responsibilities under the following major responsibility areas: leadership and patient care.
• Leadership responsibilities include:
  • Acts as a role model for clinic team in exhibiting our core values with patients and other team members throughout the clinic day and setting the pace for our team.
  • Works collaboratively with all CSD dentists and hygienists to appropriately treatment plan and provide care for our patient population.
  • Is an active coach/mentor for all of our dental assistants, working with the Clinical Manager to help develop and train our dental assistants. ○ Uses network of dental professionals and motivates others who may share the same desire to be a part of our mission at CSD to join our team.
  • Complies with all applicable federal, state, local and organization rules, regulations, protocols and procedures governing the practice of dentistry and the clinical provision of dental care.
  • Adheres to and coaches others to follow personnel policies, workplace safety guidelines and confidentiality rules to reduce risk and liability.
• Patient Care responsibilities include:
  • Understands role as a member of our dentist team to positively impact CSD’s standard of care for our patient populations.
  • Exemplifies excellent patient care skills by compassionately caring for and treating patients of diverse backgrounds who also have diverse medical and dental needs.
  • Records patient-dentist interactions as they occur in the patient’s electronic dental record to ensure that records accurately and completely reflect the nature of the interaction, the condition of the patient and the care or treatment provided.
  • Effectively communicates with patients and their parents/guardians to educate them on how to practice good oral hygiene and prevent future decay.
  • Maximizes productivity and earned revenue potential by prioritizing providing treatment to patients when a missed appointment occurs or the opportunity presents itself.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions for the position.

 

Minimum Requirements

• DDS or DMD degree from an accredited dental school.
• Unrestricted license to practice general dentistry in the state of Wisconsin.
• Must not be excluded from participation in federal healthcare programs.
• Current CPR (BLS) from the American Heart Association or Red Cross and the ability to recertify/renew on a biannual basis.
• Current DEA license from the U.S. Department of Justice Drug Enforcement Agency and the ability to recertify/renew every 3 years.
• Ability to maintain continuing education (CE) requirements as outlined by the Wisconsin Dental Examining Board and the Department of Safety and Professional Services.
• Compliance with CSD’s COVID-19 Vaccine or Weekly Testing policy.

 

Preferred Requirements

• Completion of a general practice residency program.
• At least one year of experience practicing dentistry.
• At least one year of experience in a related, community-based or nonprofit dental clinic using public dental health principles and practices.
• Proficient in Dentrix or comparable dental electronic health record system and Google Office Suite.
• Ability to effectively communicate orally in Spanish with patients and families including the use of dental terminology.
• Prior experience with treating children and patients with special health care needs; however, not necessarily a pediatric specialist.
• Wisconsin Medicaid and HMO credentialed provider (credentialing can be completed by CSD Director of Operations).

 

Other Knowledge, Skills, and Abilities

• Ability to understand, demonstrate and support the mission, vision and core values of Community Smiles Dental.
• Effective oral and written communication skills.
• Ability to work with diverse populations.
• Ability to work independently with minimal supervision and instruction.
• Ability to contribute to the priorities and needs of the team.
• Ability to maintain confidentiality in regards to patient sensitive and protected information.
• Ability to follow safety protocols including infection control standards.
• Ability to effectively prioritize and multi-task throughout the day.
• Ability to meet the work hours and schedules of the position.

 

Physical and Mental Demands

• Ability to work wearing multiple layers of PPE for extended periods of the work day.
• Ability to work with a computer and frequently look at computer monitors throughout the day.
• Ability to sit and/or stand for long periods throughout the clinic day.
• Ability to occasionally lift and/or slide 10-20lbs at a time.
• Ability to work in an environment with frequent moderate to high noise levels.
• Ability to work in close proximity with other team members and patients.
• Ability to effectively respond to varying situations using logical reasoning and decision making throughout the clinic day.
• Ability to perform repetitive hand and wrist motions to accomplish small motor skills.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

 

To apply, complete application and email cover letter and resume to:

Nicole Johnson, Human Resource Generalist, njohnson@communitysmiles.org or 262-336-9855.

Reports to:

Clinical Manager

Status:

Full-time/Part-time, Permanent

Job Summary:

Community Smiles Dental (CSD) is seeking an energetic and compassionate team-oriented dental assistant to join our team and support our Waukesha and Menomonee Falls locations. Our dental assistants play an important role in patient care: they primarily assist our dentists chairside and provide professional and compassionate care to our patients. Our dental assistants are an integral part of our clinical team: they work collaboratively to ensure that our team stays on time throughout the day and that from chairside to room turnover to sterilization we are set up for success as a team.

Duties & Responsibilities

Major Responsibility Areas

• Supports mission, vision and core values of Community Smiles Dental emphasizing high quality and compassionate patient care through working as a team with other dental assistants and our team of dentists. 
• Maintains strong and positive working and interpersonal relationships with all employed at Community Smiles Dental including interns, externs and volunteers. 
• Understands and is able to comply with all employment policies and procedures defined by Community Smiles Dental. 
• Performs duties and responsibilities under the following major responsibility areas: chairside assisting, patient care, infection control and daily operations.
• Patient care and chairside assisting responsibilities include:
  • Models “Tell Show Do” at every appointment with patients to educate them about their dental healthcare.
  • Assists multiple dentists with chairside treatment of CSD patients including children, pregnant women, patients with special health care needs, and adults.
  • Can proficiently set up rooms for all procedures within our scope of service and assist dentists with those procedures. 

• • Works with a sense of urgency to ensure rooms are set up and taken down in a timely fashion, patient appointments occur according to schedule and all patient notes are completed before seating the next patient. 
  • Takes diagnostic radiographs following CSD Radiology Protocol. 

• • Accurately charts conditions of decay and disease for diagnosis and treatment by dentist.
  • Delivers thorough and easy to understand post-operative instructions to patients and patients’ parents/guardians at the end of each appointment including medications and referrals for specialty care.

• • Facilitates pre-authorizations, adult treatment contracts and referrals for specialty care in collaboration with clinical manager and dentist.

• • Partners with patient care coordinators to help ensure future appointments are set up and scheduled accurately. 
• Infection control responsibilities include: 
  • Assist in compliance with policies and procedures relative to infection control, exposure control, safety, and HIPAA issues.

• • Supports clinical cleanliness and infection control through thorough room turnover and following manufacturer guidelines as they relate to proper instrument sterilization.
  • Follows clinic guidelines in terms of PPE usage to protect self and others from infectious diseases. 

• Daily operations responsibilities include: 
  • Arriving at 7:30am to set up first operatories, sterilization and ensure prepared for morning huddle at 7:50am. 
  • Working collaboratively as a team with CSD dentists, hygienists and other dental assistants to ensure all patients are seen on time and in between, infection control routines are followed in regards to room turnover and sterilization. 
  • Ensures that rooms are properly stocked and organized, dental materials and supplies are organized and put away and contributes to an organized sterilization and lab ensuring all instruments and handpieces are properly put away. 
  • Ensures that rooms are properly shut down and sterilization is cleaned up at the end of the clinic day and that patient schedules for the following day are prepped and ready for huddle. 

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions for the position. 

Minimum Requirements

• Ability to understand, demonstrate and support the mission, vision and core values of Community Smiles Dental. 
• Completion of high school diploma or equivalent.
• Completion of a technical college certificate in dental assisting. 
• Ability to work or use Microsoft Office suite, Google Suite and electronic dental health records software.
• Compliance with CSD’s COVID-19 Vaccine or Weekly Testing policy. 

Preferred Requirements 

• At least one year of experience working as a dental assistant. 
• Prior experience in a community-based or nonprofit sector organization. 
• Proficient in Dentrix or comparable dental electronic health record system and 
• Familiar with navigating in the Google Office Suite.
• Bilingual-English/Spanish to effectively communicate orally in Spanish with patients and families including the use of dental terminology. 

Other Knowledge, Skills and Abilities

• Ability to understand, demonstrate and support the mission, vision and core values of Community Smiles Dental. 

• Effective oral and written communication skills.
• Ability to work with diverse populations.
• Ability to work independently with minimal supervision and instruction. 
• Ability to contribute to the priorities and needs of the team. 
• Ability to maintain confidentiality in regards to patient sensitive and protected information.
• Ability to follow safety protocols including infection control standards. 
• Ability to effectively prioritize and multi-task throughout the day. 
• Ability to meet the work hours and schedules of the position. 

Physical and Mental Demands 

• Ability to work wearing multiple layers of PPE for extended periods of the work day. 
• Ability to work with a computer and frequently look at computer monitors throughout the day. 
• Ability to sit and/or stand for long periods throughout the clinic day. 
• Ability to occasionally lift and/or slide 10-20lbs at a time.
• Ability to work in an environment with frequent moderate to high noise levels. 
• Ability to work in close proximity with other team members and patients. 
• Ability to effectively respond to varying situations using logical reasoning and decision making throughout the clinic day.
• Ability to perform repetitive hand and wrist motions to accomplish small motor skills. 

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

To apply, complete application and email cover letter and resume to 

Elizabeth Sheehan, Director of Operations at esheehan@communitysmiles.org. 

CSD reserves the right to revise or change job duties and responsibilities as the business need arises.

 

To apply, complete application and email cover letter and resume to:

Nicole Johnson, Human Resource Generalist, njohnson@communitysmiles.org or 262-336-9855.

Reports to:

Clinical Manager

Status:

Full-time, Permanent

Job Summary:

Community Smiles Dental (CSD) is seeking an energetic and compassionate team-oriented dental hygienist to join our team and support our Menomonee Falls location. Our dental hygienists play an important role in patient care: they primarily provide preventative oral hygiene instruction during prophylaxis appointments helping our patients understand the current state of their dental health and how they can take steps to improve it. Our dental hygienists are an integral part of our clinical team ensuring that by collaborating with our dentists, we become the dental home for our patients.

Duties & Responsibilities

Major Responsibility Areas

• Supports mission, vision and core values of Community Smiles Dental emphasizing early intervention and prevention through clinical work and patient care.
• Maintains strong and positive working and interpersonal relationships with all employed at Community Smiles Dental including interns, externs and volunteers.
• Understands and is able to comply with all employment policies and procedures defined by Community Smiles Dental.
• Performs duties and responsibilities under the following major responsibility areas: patient care, infection control and daily operations.
• Patient Care responsibilities include:
  • Models “Tell Show Do” at each appointment to help build trust with patients.
  • Teaches patients and patients’ parents/guardians how to practice good oral hygiene at home and in between prophylaxis appointments.
  • Records patient-hygienist interactions as they occur in the patient’s electronic dental record so that the dental record accurately and completely reflects the nature of the interaction, the condition of the patient and the care or treatment provided.
  • Provide clinical oral hygiene services including dental prophylaxis, scaling, sealant application, fluoride application, periodontal screening and administering local anesthetic consistent with accepted professional practices and standards and in compliance with applicable state law and clinical protocols.
  • Exemplifies excellent patient care skills, including the ability to compassionately care for and treat patients of diverse backgrounds who also have diverse medical and dental needs.
  • Take and develop dental radiographs in accordance with CSD’s Standard Radiograph protocol.
  • Integration of appropriate patient dental hygiene care with CSD dentists and other healthcare professionals involved in the patient’s health care management.
  • Works with a sense of urgency to ensure room is set up and taken down in a timely fashion, patients appointments occur according to schedule and all patient notes are completed before seating the next patient.
  • Uses feedback given from Clinical Manager and Director of Operations in order to meet clinic production goals.
  • Maximizes down time to support clinic operations such as sterilization, instrument sharpening and general supply organization.
  • Perform independent procedures in accordance with state regulations and law in settings such as an in-school sealant program and/or medical dental integration facility.
• Workplace safety/Infection control responsibilities include:
  • Complies with all applicable federal, state, local and organization rules, regulations, protocols and procedures governing the practice of dental hygiene and the clinical provision of dental care.
  • Adheres to following personnel policies, workplace safety guidelines and confidentiality rules to reduce risk and liability.
  • Supports clinical cleanliness and infection control through thorough room turnover and following manufacturer guidelines as they relate to proper instrument sterilization.
  • Follows clinic guidelines in terms of PPE usage to protect self and others from infectious diseases.
• Daily operations responsibilities include:
  • Arriving at 7:40am to set up first operatories, prepare patient schedule and ensure prepared for morning huddle at 7:50am.
  • Working collaboratively as a team with CSD dentists and dental assistants to ensure all patients are seen on time and in between, infection control routines are followed in regards to room turnover and sterilization.
  • Ensures that rooms are properly stocked and organized, dental supplies are organized and put away and contributes to an organized sterilization and lab ensuring all instruments and handpieces are properly put away.
  • Ensures that rooms are properly shut down and that patient schedules for the following day are prepped and ready for huddle

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions for the position.

 

Minimum Requirements

• Ability to understand, demonstrate and support the mission, vision and core values of Community Smiles Dental.
• Completion of dental hygiene education from an accredited technical college or completion of a four year bachelor’s degree in dental hygiene.
• Unrestricted license to practice dental hygiene in the state of Wisconsin.
• Must not be excluded from participation in federal healthcare programs.
• Current CPR (BLS) from the American Heart Association or Red Cross and the ability to recertify/renew on a biannual basis.
• Ability to maintain continuing education (CE) requirements as outlined by the Wisconsin Dental Examining Board and the Department of Safety and Professional Services.
• Compliance with CSD’s COVID-19 Vaccine or Weekly Testing policy.

 

Preferred Requirements

• At least one year of experience practicing dental hygiene.
• At least one year of experience in a related, community-based or nonprofit dental clinic using public dental health principles and practices.
• Proficient in Dentrix or comparable dental electronic health record system and Google Office Suite.
• Ability to effectively communicate orally in Spanish with patients and families including the use of dental terminology.
• Prior experience with treating children and patients with special health care needs.

 

 

Other Knowledge, Skills and Abilities

• Ability to understand, demonstrate and support the mission, vision and core values of Community Smiles Dental.
• Effective oral and written communication skills.
• Ability to work with diverse populations.
• Ability to work independently with minimal supervision and instruction.
• Ability to contribute to the priorities and needs of the team.
• Ability to maintain confidentiality in regards to patient sensitive and protected information.
• Ability to follow safety protocols including infection control standards.
• Ability to effectively prioritize and multi-task throughout the day.
• Ability to meet the work hours and schedules of the position.
• Wisconsin Medicaid and HMO credentialed provider (credentialing can be completed by CSD Director of Operations).

 

 

Physical and Mental Demands

• Ability to work wearing multiple layers of PPE for extended periods of the work day.
• Ability to work with a computer and frequently look at computer monitors throughout the day.
• Ability to sit and/or stand for long periods throughout the clinic day.
• Ability to occasionally lift and/or slide 10-20lbs at a time.
• Ability to work in an environment with frequent moderate to high noise levels.
• Ability to work in close proximity with other team members and patients.
• Ability to effectively respond to varying situations using logical reasoning and decision making throughout the clinic day.
• Ability to perform repetitive hand and wrist motions to accomplish small motor skills.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

 

To apply, complete application and email cover letter and resume to:

Nicole Johnson, Human Resource Generalist, njohnson@communitysmiles.org or 262-336-9855.