Careers

Reports to:

Vice President of Operations

Status:

Full-time, Permanent

Job Summary:

Community Smiles Dental (CSD) is seeking an energetic and team-oriented Human Resource (HR) Generalist to join our team and support our organization through execution and ownership of HR processes that ensure compliance with applicable regulations and are consistent with best practices. Our HR Generalist plays an important role in supporting tactical HR functions including the areas of recruiting and onboarding, benefit administration, payroll, and compliance. In collaboration with the Vice President of Operations, our HR Generalist collaborates and supports HR strategy and people and culture initiatives. This role is ideally suited for an HR professional who thrives in an environment where they support all areas of HR and who desires to be forward-thinking and proactive in approach to how HR contributes to overall operational strategy.

Duties & Responsibilities

Major Responsibility Areas: 

• Supports mission, vision and core values of Community Smiles Dental prioritizing accuracy and consistency in HR tactical functions while elevating and supporting HR strategy work. 
• Maintains strong and positive working and interpersonal relationships with all employed at Community Smiles Dental including interns, externs and volunteers. 
• Understands and is able to comply with all employment policies and procedures defined by Community Smiles Dental and internally, supports all other CSD team members in doing the same. 
• Performs duties and responsibilities under the following major responsibility areas: supporting HR strategy, people and culture initiatives and compliance. 
• Under the area of supporting HR strategy, this position will:
  • Positively contributes to an HR culture where strategy is applied to proactively ensure that through all HR functions, CSD is able to retain its current team and successfully attract new talent as needed to meet the needs of our mission. 
  • Assists the vice president of operations with HR functions including HR analysis, trends and research, report preparation and record keeping.
  • Supports execution of HR goals that are part of CSD’s larger operational strategy. 
• Under the area of people and culture initiatives, this position will: 
  • Positively contributes to a highly inclusive culture where all team members, interns, externs and volunteers can thrive and represent CSD’s core values to the best of their abilities. 
  • Initiates, develops and implements multi-channel communication strategies related to HR topics with team members to ensure CSD team has access to accurate, comprehensive and timely HR information.
  • Maximizes the use of Paylocity to ensure that as our HRM, Paylocity is a core component of our HR foundation.
  • Performs all duties associated with recruitment and selection including, but not limited to posting open positions to job boards, reviewing resumes, contacting and screening candidates and scheduling interviews between candidates and CSD leadership and initiating background and reference check processes.
  • Coordinates new team member paperwork throughout the onboarding process and leads orientation processes for new team members.  
  • Coordinates new team member training through the creation of comprehensive training and onboarding plans in collaboration with other CSD leaders. 
  • Leads the coordination and execution of the annual review process. 
  • Coordinates execution of internal CSD team events including team meetings, team training, holiday, work anniversary milestones and other special occasions for CSD’s team.
  • Ensures the termination process is implemented in a timely, accurate and comprehensive manner.
• Under the area of compliance, this position will: 
  • Acts as an information resource for current and prospective CSD team members regarding HR policies, procedures, and benefits. 
  • Ensures compliance with HR legal requirements and monitors best practices bringing them to the attention of the vice president of operations as needed. 
  • Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. 
  • Works with payroll administrators to ensure compliance with legal requirements, resolve team member issues, implement  possible upgrades and produce necessary reports. 
  • Maintains electronic and paper files related to human resource and personnel information including ensuring security and confidentiality of the information and periodic audits. 
  • Performs full scope of benefit administration activities including at time of hire, during open enrollment and at time of separation. 
  • Acts as point of contact for 3rd party benefit administrators in collaboration with the Vice President of Operations. 
  • Responds to and monitors claims of unemployment and advises Vice President of Operations of hearing schedules. 

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions for the position. 

Minimum Requirements

• Bachelor’s degree in human resources or related field such as communications or business administration and one year of experience performing the duties described above OR an associate’s degree in human resources or related field and 2 years of experience performing the duties associated with this position. 
• Proficient in Microsoft Office Suite and Google Suite.
• Prior experience with payroll and time and labor systems. 
• Ability to work in multiple clinical and administrative locations based on a schedule and priories as they relate to the team. 

Preferred Requirements 

• Prior experience in related, community-based or nonprofit human resource management. 
• Prior experience with payroll software such as Paylocity. 
• SHRM-CP certification is preferred. 

Other Knowledge, Skills and Abilities

• Ability to understand, demonstrate and support the mission, vision and core values of Community Smiles Dental. 
• General knowledge of the principles and practices of human resources administration. 
• Excellent verbal and written communication skills. 
• Excellent attention to detail and ability to connect smaller processes to larger vision and strategy. 
• Excellent interpersonal and conflict resolution skills. 
• Excellent time management skills with the ability to meet deadlines and work independently with minimal supervision and instruction. 
• Ability to act with integrity, professionalism and confidentiality. 
• Ability to maintain knowledge of legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures and reporting are in compliance. 
• Ability to work with individuals of diverse backgrounds.  
• Ability to follow safety protocols including infection control standards. 
• Ability to meet the work hours and schedules of the position. 

Physical and Mental Demands 

• Ability to work with competing priorities, meet multiple deadlines and multitask throughout the day. 
• Ability to work with a computer and frequently look at computer monitors throughout the day. 
• Ability to sit and/or stand for long periods throughout the clinic day. 
• Ability to occasionally lift and/or slide 10-20lbs at a time.
• Ability to work in an environment with frequent moderate to high noise levels. 
• Ability to work in close proximity with other team members and patients. 
• Ability to effectively respond to varying situations using logical reasoning and decision making throughout the clinic day.

 

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

To apply, complete application and email cover letter and resume to:

Elizabeth Sheehan, Vice President of Operations at esheehan@communitysmiles.org. 

CSD reserves the right to revise or change job duties and responsibilities as the business need arises.

Reports to:

Clinical Manager

Status:

Full-time/Part-time, Permanent

Job Summary:

Community Smiles Dental (CSD) is seeking an energetic and compassionate team-oriented dental assistant to join our team and support our Waukesha and Menomonee Falls locations. Our dental assistants play an important role in patient care: they primarily assist our dentists chairside and provide professional and compassionate care to our patients. Our dental assistants are an integral part of our clinical team: they work collaboratively to ensure that our team stays on time throughout the day and that from chairside to room turnover to sterilization we are set up for success as a team.

Duties & Responsibilities

Major Responsibility Areas

• Supports mission, vision and core values of Community Smiles Dental emphasizing high quality and compassionate patient care through working as a team with other dental assistants and our team of dentists. 
• Maintains strong and positive working and interpersonal relationships with all employed at Community Smiles Dental including interns, externs and volunteers. 
• Understands and is able to comply with all employment policies and procedures defined by Community Smiles Dental. 
• Performs duties and responsibilities under the following major responsibility areas: chairside assisting, patient care, infection control and daily operations.
• Patient care and chairside assisting responsibilities include:
  • Models “Tell Show Do” at every appointment with patients to educate them about their dental healthcare.
  • Assists multiple dentists with chairside treatment of CSD patients including children, pregnant women, patients with special health care needs, and adults.
  • Can proficiently set up rooms for all procedures within our scope of service and assist dentists with those procedures. 

• • Works with a sense of urgency to ensure rooms are set up and taken down in a timely fashion, patient appointments occur according to schedule and all patient notes are completed before seating the next patient. 
  • Takes diagnostic radiographs following CSD Radiology Protocol. 

• • Accurately charts conditions of decay and disease for diagnosis and treatment by dentist.
  • Delivers thorough and easy to understand post-operative instructions to patients and patients’ parents/guardians at the end of each appointment including medications and referrals for specialty care.

• • Facilitates pre-authorizations, adult treatment contracts and referrals for specialty care in collaboration with clinical manager and dentist.

• • Partners with patient care coordinators to help ensure future appointments are set up and scheduled accurately. 
• Infection control responsibilities include: 
  • Assist in compliance with policies and procedures relative to infection control, exposure control, safety, and HIPAA issues.

• • Supports clinical cleanliness and infection control through thorough room turnover and following manufacturer guidelines as they relate to proper instrument sterilization.
  • Follows clinic guidelines in terms of PPE usage to protect self and others from infectious diseases. 

• Daily operations responsibilities include: 
  • Arriving at 7:30am to set up first operatories, sterilization and ensure prepared for morning huddle at 7:50am. 
  • Working collaboratively as a team with CSD dentists, hygienists and other dental assistants to ensure all patients are seen on time and in between, infection control routines are followed in regards to room turnover and sterilization. 
  • Ensures that rooms are properly stocked and organized, dental materials and supplies are organized and put away and contributes to an organized sterilization and lab ensuring all instruments and handpieces are properly put away. 
  • Ensures that rooms are properly shut down and sterilization is cleaned up at the end of the clinic day and that patient schedules for the following day are prepped and ready for huddle. 

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions for the position. 

Minimum Requirements

• Ability to understand, demonstrate and support the mission, vision and core values of Community Smiles Dental. 
• Completion of high school diploma or equivalent.
• Completion of a technical college certificate in dental assisting. 
• Ability to work or use Microsoft Office suite, Google Suite and electronic dental health records software.
• Compliance with CSD’s COVID-19 Vaccine or Weekly Testing policy. 

Preferred Requirements 

• At least one year of experience working as a dental assistant. 
• Prior experience in a community-based or nonprofit sector organization. 
• Proficient in Dentrix or comparable dental electronic health record system and 
• Familiar with navigating in the Google Office Suite.
• Bilingual-English/Spanish to effectively communicate orally in Spanish with patients and families including the use of dental terminology. 

Other Knowledge, Skills and Abilities

• Ability to understand, demonstrate and support the mission, vision and core values of Community Smiles Dental. 

• Effective oral and written communication skills.
• Ability to work with diverse populations.
• Ability to work independently with minimal supervision and instruction. 
• Ability to contribute to the priorities and needs of the team. 
• Ability to maintain confidentiality in regards to patient sensitive and protected information.
• Ability to follow safety protocols including infection control standards. 
• Ability to effectively prioritize and multi-task throughout the day. 
• Ability to meet the work hours and schedules of the position. 

Physical and Mental Demands 

• Ability to work wearing multiple layers of PPE for extended periods of the work day. 
• Ability to work with a computer and frequently look at computer monitors throughout the day. 
• Ability to sit and/or stand for long periods throughout the clinic day. 
• Ability to occasionally lift and/or slide 10-20lbs at a time.
• Ability to work in an environment with frequent moderate to high noise levels. 
• Ability to work in close proximity with other team members and patients. 
• Ability to effectively respond to varying situations using logical reasoning and decision making throughout the clinic day.
• Ability to perform repetitive hand and wrist motions to accomplish small motor skills. 

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

To apply, complete application and email cover letter and resume to 

Elizabeth Sheehan, Director of Operations at esheehan@communitysmiles.org. 

CSD reserves the right to revise or change job duties and responsibilities as the business need arises.

 

To apply, complete application and email cover letter and resume to:

Elizabeth Sheehan, Vice President of Operations at esheehan@communitysmiles.org. 

Reports to:

Clinical Manager

Status:

Full-time, Permanent

Job Summary:

Community Smiles Dental (CSD) is seeking an energetic and compassionate team-oriented dental hygienist to join our team and support our Menomonee Falls location. Our dental hygienists play an important role in patient care: they primarily provide preventative oral hygiene instruction during prophylaxis appointments helping our patients understand the current state of their dental health and how they can take steps to improve it. Our dental hygienists are an integral part of our clinical team ensuring that by collaborating with our dentists, we become the dental home for our patients.

Duties & Responsibilities

Major Responsibility Areas

• Supports mission, vision and core values of Community Smiles Dental emphasizing early intervention and prevention through clinical work and patient care.
• Maintains strong and positive working and interpersonal relationships with all employed at Community Smiles Dental including interns, externs and volunteers.
• Understands and is able to comply with all employment policies and procedures defined by Community Smiles Dental.
• Performs duties and responsibilities under the following major responsibility areas: patient care, infection control and daily operations.
• Patient Care responsibilities include:
  • Models “Tell Show Do” at each appointment to help build trust with patients.
  • Teaches patients and patients’ parents/guardians how to practice good oral hygiene at home and in between prophylaxis appointments.
  • Records patient-hygienist interactions as they occur in the patient’s electronic dental record so that the dental record accurately and completely reflects the nature of the interaction, the condition of the patient and the care or treatment provided.
  • Provide clinical oral hygiene services including dental prophylaxis, scaling, sealant application, fluoride application, periodontal screening and administering local anesthetic consistent with accepted professional practices and standards and in compliance with applicable state law and clinical protocols.
  • Exemplifies excellent patient care skills, including the ability to compassionately care for and treat patients of diverse backgrounds who also have diverse medical and dental needs.
  • Take and develop dental radiographs in accordance with CSD’s Standard Radiograph protocol.
  • Integration of appropriate patient dental hygiene care with CSD dentists and other healthcare professionals involved in the patient’s health care management.
  • Works with a sense of urgency to ensure room is set up and taken down in a timely fashion, patients appointments occur according to schedule and all patient notes are completed before seating the next patient.
  • Uses feedback given from Clinical Manager and Director of Operations in order to meet clinic production goals.
  • Maximizes down time to support clinic operations such as sterilization, instrument sharpening and general supply organization.
  • Perform independent procedures in accordance with state regulations and law in settings such as an in-school sealant program and/or medical dental integration facility.
• Workplace safety/Infection control responsibilities include:
  • Complies with all applicable federal, state, local and organization rules, regulations, protocols and procedures governing the practice of dental hygiene and the clinical provision of dental care.
  • Adheres to following personnel policies, workplace safety guidelines and confidentiality rules to reduce risk and liability.
  • Supports clinical cleanliness and infection control through thorough room turnover and following manufacturer guidelines as they relate to proper instrument sterilization.
  • Follows clinic guidelines in terms of PPE usage to protect self and others from infectious diseases.
• Daily operations responsibilities include:
  • Arriving at 7:40am to set up first operatories, prepare patient schedule and ensure prepared for morning huddle at 7:50am.
  • Working collaboratively as a team with CSD dentists and dental assistants to ensure all patients are seen on time and in between, infection control routines are followed in regards to room turnover and sterilization.
  • Ensures that rooms are properly stocked and organized, dental supplies are organized and put away and contributes to an organized sterilization and lab ensuring all instruments and handpieces are properly put away.
  • Ensures that rooms are properly shut down and that patient schedules for the following day are prepped and ready for huddle

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions for the position.

 

Minimum Requirements

• Ability to understand, demonstrate and support the mission, vision and core values of Community Smiles Dental.
• Completion of dental hygiene education from an accredited technical college or completion of a four year bachelor’s degree in dental hygiene.
• Unrestricted license to practice dental hygiene in the state of Wisconsin.
• Must not be excluded from participation in federal healthcare programs.
• Current CPR (BLS) from the American Heart Association or Red Cross and the ability to recertify/renew on a biannual basis.
• Ability to maintain continuing education (CE) requirements as outlined by the Wisconsin Dental Examining Board and the Department of Safety and Professional Services.
• Compliance with CSD’s COVID-19 Vaccine or Weekly Testing policy.

 

Preferred Requirements

• At least one year of experience practicing dental hygiene.
• At least one year of experience in a related, community-based or nonprofit dental clinic using public dental health principles and practices.
• Proficient in Dentrix or comparable dental electronic health record system and Google Office Suite.
• Ability to effectively communicate orally in Spanish with patients and families including the use of dental terminology.
• Prior experience with treating children and patients with special health care needs.

 

 

Other Knowledge, Skills and Abilities

• Ability to understand, demonstrate and support the mission, vision and core values of Community Smiles Dental.
• Effective oral and written communication skills.
• Ability to work with diverse populations.
• Ability to work independently with minimal supervision and instruction.
• Ability to contribute to the priorities and needs of the team.
• Ability to maintain confidentiality in regards to patient sensitive and protected information.
• Ability to follow safety protocols including infection control standards.
• Ability to effectively prioritize and multi-task throughout the day.
• Ability to meet the work hours and schedules of the position.
• Wisconsin Medicaid and HMO credentialed provider (credentialing can be completed by CSD Director of Operations).

 

 

Physical and Mental Demands

• Ability to work wearing multiple layers of PPE for extended periods of the work day.
• Ability to work with a computer and frequently look at computer monitors throughout the day.
• Ability to sit and/or stand for long periods throughout the clinic day.
• Ability to occasionally lift and/or slide 10-20lbs at a time.
• Ability to work in an environment with frequent moderate to high noise levels.
• Ability to work in close proximity with other team members and patients.
• Ability to effectively respond to varying situations using logical reasoning and decision making throughout the clinic day.
• Ability to perform repetitive hand and wrist motions to accomplish small motor skills.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

 

To apply, complete application and email cover letter and resume to:

Elizabeth Sheehan, Vice President of Operations at esheehan@communitysmiles.org.